1. Introduction
At Qwik Delivery, we aim to provide fast and reliable logistics and delivery services. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds may be processed when using our platform.
By accessing or using our website and services, you agree to the terms described in this policy.
2. Order Cancellation
Orders may be cancelled under the following conditions:
- Before the order is assigned to a delivery partner
- Before the package is picked up from the pickup location
Once the shipment has been picked up or is already in transit, cancellation may not be possible.
3. Refund Eligibility
Refunds may be issued in the following situations:
- Order cancelled before pickup
- Duplicate payment made for the same order
- Delivery service could not be completed due to operational issues
4. Damaged or Lost Shipments
If a shipment is lost or damaged during delivery, users must report the issue within 48 hours of the expected delivery time.
After review, compensation may be processed according to the platform policy and courier partner terms.
5. Refund Processing Time
Approved refunds will be processed within 5–10 business days and will be credited to the original payment method used during the transaction.
6. Non-Refundable Cases
Refunds may not be applicable in cases such as:
- Incorrect pickup or delivery address provided by the user
- Shipment rejected by the recipient
- Delays caused by weather, traffic, or external circumstances
- Shipment of prohibited or restricted items
7. Policy Updates
Qwik Delivery reserves the right to update or modify this policy at any time. Any changes will be published on this page.
8. Contact Us
For refund or cancellation requests, please contact:
Qwik Delivery
Website: https://qwik.ekomm.store/
Email: ceo@qwikdelivery.in